The hotel conditions are extremely unhygienic and far below the advertised 5-star standards. The room had a very bad smell (like urine), the WC was not cleaned properly, and overall cleanliness was unacceptable. This is my first time experiencing such poor standards in Dubai hotels.
In addition, the hotel charged me an AED 200 deposit, which feels unreasonable given the situation.
C9B
家庭出遊
高級雙床房
入住於2025年06月
2.0
評價於:2025年08月05日
Stayed for 12 nights with my daughter in a double room. The room wasn’t really clean and the pillows were horrible (don’t look under the pillow covers for your mental health). The desk was broken and wasn’t repaired during my whole stay. The shower was leaking water everywhere. They refused to help me heat up my food, they said there was only one microwave in the whole hotel and it’s not working. Turns out they were lying and I got the manager involved, I was so mad I left my cold food with them. Some staff members were really nice and helpful but others just shouldn’t be in the hospitality industry. The room service cleaners were also very nice but need to work on their cleaning skills. My daughter is 5, I hope she won’t remember this hotel experience. As our first 訂房網站 especially to Dubai, I was really disappointed by this hotel and I hope they do better in the future, for their guests sake.
الفندق جميل وموقعه ممتاز ولكن فى مشكلة فى الأسانسير لفصل الأدوار العليا عن الجراج
كذلك المطبخ يقدم الطعام الهندى فقط مما ادى أننى لم افطر فى المطعم باقى ايام اقامتى
訪客用戶
獨自出遊
高級特大床房
入住於2025年09月
3.0
評價於:2025年09月27日
3 star at a max for Dubai. I guess having a club enhances the star rating but this is not to say it is poor, but rooms need upgrading.
It serves a specific client group, this definitely defeats the Accor Standards and not good enough of management to say “well they are 90% of our guest”.
I choice to say as the price ratio was good for the night but if the stay was longer I would have ran away!
Would I come back, not likely unless Accor Head office does some serious head banging!
訪客用戶
獨自出遊
高級特大床房
入住於2025年08月
2.0
評價於:2025年09月01日
The overall environment of the hotel was very poor. The sink was dirty, and the hot water took forever to run but still wasn’t hot. Most importantly, during check-in no one informed me that the mini bar was chargeable. When I checked out the next day, I was charged 18 AED just for one bottle of Coke. This feels very dishonest and gives the impression that the hotel is trying to take advantage of guests. On top of that, the hotel is far from the metro station, which makes it inconvenient. I couldn’t sleep well at night and ended up waking up very early because I felt uncomfortable staying there
訪客用戶
獨自出遊
高級特大床房
入住於2025年07月
1.5
評價於:2025年07月19日
Extremely disappointed with their service i stayed there from 16th july and was suppose to check out today but i left yesterday it self at 7 pm in the evening the reason is i had to call 5 times in the morning to tell them to clean the room the place was dusty there were stains all over the washroom very poor hygiene they could have told me to leave and as a patient of severe dust allergy i had to give my self a shot of anti allergy as it flared up and despite they cleaned my room i was forced to leave in the evening as i was extremely unwell i would never want to come back again and they should compensate me with the last day rent as i couldnt stay there for whole day and night because of their neglegence
I am a frequent traveller and stay in only reputed hotels this has been a very very disappointing stay where u have to call them 5 times to clean ur room as u have a dust allergy and when they dont listen u go down and complain to miss ayman on reception
I had a truly wonderful stay at this hotel. From the moment I arrived, the staff was incredibly welcoming and professional. The check-in process was smooth, and I was impressed by the cleanliness and modern design of the lobby.
The room was spacious, spotless, and well-equipped with everything I needed — comfortable bed, strong Wi-Fi, and a beautiful view. Housekeeping maintained the room perfectly every day.
One of the highlights was the breakfast buffet — a wide variety of fresh options, both local and international, served in a relaxing and stylish atmosphere.
The location was also ideal, with easy access to nearby attractions and transportation. I especially appreciated the quiet environment, which made for a restful night’s sleep.
Overall, I highly recommend this hotel to anyone looking for comfort, quality service, and a great experience. I will definitely return!
Sabine40
獨自出遊
高級特大床房
入住於2024年12月
4.5
很好
評價於:2024年12月22日
Great short stay in this hotel arriving at 3am! Pool on rooftop is great and has nice views. They also had lovely Christmas decorations.
Only downside I stayed too short, late check out is an extra 200 dirham. That wasn’t worth it.
Salih Liaqath
夫妻/情侶出遊 高級特大床房
入住於2025年08月
1.7
評價於:2025年08月21日
The hotel conditions are extremely unhygienic and far below the advertised 5-star standards. The room had a very bad smell (like urine), the WC was not cleaned properly, and overall cleanliness was unacceptable. This is my first time experiencing such poor standards in Dubai hotels.
In addition, the hotel charged me an AED 200 deposit, which feels unreasonable given the situation.
C9B
家庭出遊 高級雙床房
入住於2025年06月
2.0
評價於:2025年08月05日
Stayed for 12 nights with my daughter in a double room. The room wasn’t really clean and the pillows were horrible (don’t look under the pillow covers for your mental health). The desk was broken and wasn’t repaired during my whole stay. The shower was leaking water everywhere. They refused to help me heat up my food, they said there was only one microwave in the whole hotel and it’s not working. Turns out they were lying and I got the manager involved, I was so mad I left my cold food with them. Some staff members were really nice and helpful but others just shouldn’t be in the hospitality industry. The room service cleaners were also very nice but need to work on their cleaning skills. My daughter is 5, I hope she won’t remember this hotel experience. As our first 訂房網站 especially to Dubai, I was really disappointed by this hotel and I hope they do better in the future, for their guests sake.
الفندق جميل وموقعه ممتاز ولكن فى مشكلة فى الأسانسير لفصل الأدوار العليا عن الجراج
كذلك المطبخ يقدم الطعام الهندى فقط مما ادى أننى لم افطر فى المطعم باقى ايام اقامتى
訪客用戶
獨自出遊 高級特大床房
入住於2025年09月
3.0
評價於:2025年09月27日
3 star at a max for Dubai. I guess having a club enhances the star rating but this is not to say it is poor, but rooms need upgrading.
It serves a specific client group, this definitely defeats the Accor Standards and not good enough of management to say “well they are 90% of our guest”.
I choice to say as the price ratio was good for the night but if the stay was longer I would have ran away!
Would I come back, not likely unless Accor Head office does some serious head banging!
訪客用戶
獨自出遊 高級特大床房
入住於2025年08月
2.0
評價於:2025年09月01日
The overall environment of the hotel was very poor. The sink was dirty, and the hot water took forever to run but still wasn’t hot. Most importantly, during check-in no one informed me that the mini bar was chargeable. When I checked out the next day, I was charged 18 AED just for one bottle of Coke. This feels very dishonest and gives the impression that the hotel is trying to take advantage of guests. On top of that, the hotel is far from the metro station, which makes it inconvenient. I couldn’t sleep well at night and ended up waking up very early because I felt uncomfortable staying there
訪客用戶
獨自出遊 高級特大床房
入住於2025年07月
1.5
評價於:2025年07月19日
Extremely disappointed with their service i stayed there from 16th july and was suppose to check out today but i left yesterday it self at 7 pm in the evening the reason is i had to call 5 times in the morning to tell them to clean the room the place was dusty there were stains all over the washroom very poor hygiene they could have told me to leave and as a patient of severe dust allergy i had to give my self a shot of anti allergy as it flared up and despite they cleaned my room i was forced to leave in the evening as i was extremely unwell i would never want to come back again and they should compensate me with the last day rent as i couldnt stay there for whole day and night because of their neglegence
I am a frequent traveller and stay in only reputed hotels this has been a very very disappointing stay where u have to call them 5 times to clean ur room as u have a dust allergy and when they dont listen u go down and complain to miss ayman on reception
I had a truly wonderful stay at this hotel. From the moment I arrived, the staff was incredibly welcoming and professional. The check-in process was smooth, and I was impressed by the cleanliness and modern design of the lobby.
The room was spacious, spotless, and well-equipped with everything I needed — comfortable bed, strong Wi-Fi, and a beautiful view. Housekeeping maintained the room perfectly every day.
One of the highlights was the breakfast buffet — a wide variety of fresh options, both local and international, served in a relaxing and stylish atmosphere.
The location was also ideal, with easy access to nearby attractions and transportation. I especially appreciated the quiet environment, which made for a restful night’s sleep.
Overall, I highly recommend this hotel to anyone looking for comfort, quality service, and a great experience. I will definitely return!
Sabine40
獨自出遊 高級特大床房
入住於2024年12月
4.5
很好
評價於:2024年12月22日
Great short stay in this hotel arriving at 3am! Pool on rooftop is great and has nice views. They also had lovely Christmas decorations.
Only downside I stayed too short, late check out is an extra 200 dirham. That wasn’t worth it.
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夫妻/情侶出遊
高級特大床房
入住於2025年08月
C9B
家庭出遊
高級雙床房
入住於2025年06月
持續在路上
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高級雙床房
入住於2025年07月
جالاكسى
好友出遊
入住於2025年06月
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獨自出遊
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入住於2025年09月
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獨自出遊
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入住於2025年08月
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獨自出遊
高級特大床房
入住於2025年07月
匿名用戶
家庭出遊
入住於2024年12月
Haitham Alqam
好友出遊
高級特大床房
入住於2025年06月
Sabine40
獨自出遊
高級特大床房
入住於2024年12月
Salih Liaqath
夫妻/情侶出遊 高級特大床房
入住於2025年08月
C9B
家庭出遊 高級雙床房
入住於2025年06月
持續在路上
家庭出遊 高級雙床房
入住於2025年07月
جالاكسى
好友出遊
入住於2025年06月
訪客用戶
獨自出遊 高級特大床房
入住於2025年09月
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獨自出遊 高級特大床房
入住於2025年08月
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獨自出遊 高級特大床房
入住於2025年07月
匿名用戶
家庭出遊
入住於2024年12月
Haitham Alqam
好友出遊 高級特大床房
入住於2025年06月
Sabine40
獨自出遊 高級特大床房
入住於2024年12月